(SCTP) Advanced Certificate in Infocomm Technology – Infrastructure and Operations

By the end of this module, participants will be able to:

• Acquire a holistic understanding of computer hardware components and their roles in user-computer interaction.
• Identify and explain the primary functions of the motherboard, CPU, RAM, storage devices and data-transfer interfaces.
• Assemble and upgrade a PC, assess component compatibility and troubleshoot hardware build issues.
• Articulate the role of BIOS in the boot process and resolve boot-related errors.

• Practical Assessment: 2 hours

By the end of this module, participants will be able to:

• Understand the role of operating systems in managing computer resources across major platforms.
• Configure Windows OS across physical and virtual environments and manage user access securely.
• Build capabilities as a desktop support technician, including remote support and troubleshooting end-user issues.
• Understand virtualisation principles and establish virtualised environments using VMware and VirtualBox.
• Optimise system performance, manage disks and address performance-related issues.
• Identify and counteract common security threats and establish resilient data backup and recovery mechanisms.

• Practical Assessment: 2 hours

By the end of this module, participants will be able to:

• Acquire a comprehensive understanding of computer network essentials, including components, data transmission, routing and IP addressing.
• Understand diverse network classifications, topologies, protocols, and the OSI and TCP/IP models.
• Design, configure and manage a small-scale network and diagnose and resolve connectivity issues.
• Leverage network simulation software to design, test and troubleshoot virtual networks.

• Written Assessment: 1 hour
• Practical Assessment: 1 hour

By the end of this module, participants will be able to:

• Explain information security concepts, security control types, and key security roles and responsibilities.
• Analyse threat actor types, including their attributes and motivations, as well as common threat vectors and attack surfaces.
• Apply appropriate cryptographic solutions for encryption and key exchange using cryptographic algorithms, public key infrastructure and digital certificates.
• Apply authentication, account policy, authorisation and identity solutions, including password-based and multifactor authentication, single sign-on and federated identity.
• Apply security principles and controls to secure on-premises network architectures and ensure secure communications for remote access and tunnelling.
• Apply security principles to cloud infrastructure, embedded systems and Zero Trust architecture.
• Apply asset management practices and physical security controls to protect organisational resources.

• Practical Assessment: 2 hours

By the end of this module, participants will be able to:

• Comprehend the fundamentals of troubleshooting and recognise common IT problems in the workplace.
• Analyse and diagnose IT problems effectively, prioritising tasks based on root causes.
• Resolve hardware and software-related issues using appropriate diagnostic tools and techniques.
• Demonstrate proficiency in diagnosing network connectivity problems and enhancing network performance.
• Resolve application-related errors and software installation issues.
• Identify, implement and respond to security-related concerns and incidents.

• Practical Assessment: 2 hours

• Practical Assessment: 2 hours

By the end of this module, participants will be able to:

• Evaluate the significance of advanced troubleshooting techniques and methodologies for resolving complex hardware and software challenges.
• Explain the functions of key computer hardware components, including the motherboard, CPU, RAM, storage and I/O devices.
• Utilise software debugging and conflict-resolution techniques in real-world scenarios.
• Apply advanced diagnostic and prioritisation skills to efficiently resolve complex technical challenges.
• Explain the importance of IT Asset Management, including asset types, regulations, disposal practices and environmental sustainability.
• Apply ITAM principles in a hands-on workshop setting to manage, track and dispose of IT assets effectively.

• Written Assessment: 1 hour
• Practical Assessment: 1 hour

By the end of this module, participants will be able to:

• Explain server and client-server concepts, including hardware, roles and network infrastructure components.
• Install and configure Windows Server on physical and virtual machines.
• Set up and manage Active Directory, including domain controllers, OUs, users, groups and RODC.
• Configure DNS and DHCP services, including zones, records, scopes and failover mechanisms.
• Manage storage, including disk types, volumes, NTFS permissions and storage replicas.
• Install and configure Remote Access Services with VPN support.
• Administer Hyper-V virtual machines, including memory management and checkpoints.
• Plan and implement High Availability and Disaster Recovery strategies.

• Written Assessment: 1 hour
• Practical Assessment: 1 hour

By the end of this module, participants will be able to:

• Explain the core concepts, architecture and characteristics of cloud computing.
• Differentiate between IaaS, PaaS and SaaS and apply the appropriate service model to use cases.
• Evaluate cloud deployment models—public, private, hybrid and community—with an emphasis on security and governance.
• Configure virtual networks, subnets and IP addressing to establish secure connectivity.
• Manage cloud storage solutions, including object, block and file storage.
• Deploy and configure virtual machines covering sizing, storage and networking requirements.
• Configure Azure Monitor for performance tracking, alerts and proactive troubleshooting.
• Demonstrate readiness for the AZ-900 and AZ-104 certification examinations.

• Written Assessment: 1 hour
• Practical Assessment: 1 hour

By the end of this module, participants will be able to:

• Design and configure Azure Virtual Networks, subnets, DNS zones and security groups for scalable cloud environments.
• Implement hybrid connectivity using VPNs, ExpressRoute and Virtual WAN.
• Deploy and manage load-balancing solutions to optimise application delivery and availability.
• Secure applications and networks with Network Security Groups, Azure Firewall, Private Link and Web Application Firewall.
• Monitor and troubleshoot Azure networking using Azure Monitor, Network Watcher and advanced routing techniques.
• Apply advanced design patterns for multi-region, resilient and compliant architectures.
• Demonstrate readiness for the AZ-700 certification examination.

• Written Assessment: 1 hour
• Practical Assessment: 1 hour

By the end of this module, participants will be able to:

• Apply the CVE framework and vulnerability-assessment tools to examine scan results, differentiate between false positives and false negatives, and conduct structured log reviews to detect anomalies and indicators of compromise.
• Apply a structured vulnerability-response process by selecting appropriate remediation strategies, including patching, configuration changes and compensating controls.
• Apply network security controls by configuring and using access control lists, intrusion detection and prevention systems, IDS/IPS detection methods and web filtering.
• Implement mobile device hardening techniques by configuring device security settings, full-device encryption, external media controls and location service restrictions.
• Secure mobile device connectivity methods by applying appropriate controls for cellular, GPS, Wi-Fi, tethering, Bluetooth, Near-Field Communication and mobile payment services.
• Apply application protocol security baselines by configuring secure protocols, Transport Layer Security, secure directory services, SNMP security, file-transfer services, email services, email security, email data loss prevention and DNS filtering.
• Apply application security controls using secure coding techniques, application protection mechanisms and software sandboxing.
• Apply incident response and digital forensics procedures using appropriate data sources to support incident investigations and evidence-based security analysis.
• Analyse indicators of malicious activity in malware, physical, network and application attacks.
• Apply organisational governance and compliance requirements related to policies, procedures, standards, the legal environment, governance and accountability.
• Implement automation and orchestration workflows by applying basic scripting techniques to execute routine security operations accurately and consistently.
• Apply risk-management processes to identify organisational risks, use appropriate risk-management strategies and complete a basic business impact analysis.
• Apply vendor-assessment methods to support vendor selection and review relevant legal agreements.
• Apply security-assessment methods using attestation, assessment activities, penetration testing and appropriate exercise types.
• Apply data-governance principles by identifying and classifying data and considering sovereignty, geographical, privacy and compliance requirements.
• Apply data-protection controls using monitoring, reporting, data loss prevention and breach-response measures.
• Apply security-awareness and conduct-policy requirements using role-based training, appropriate topics and techniques, and the security-awareness training lifecycle.

• Written Assessment: 1 hour
• Practical Assessment: 1 hour

By the end of this module, participants will be able to:

• Describe the elements and impact of emerging technologies on enterprises.
• Review market trends and determine when and how to implement emerging technologies.
• Explore and comprehend key emerging technologies, including AI, RPA/IPA, IoT/AIoT, VR/AR, green computing and digital twins.
• Discuss the concept of the digital workplace and describe its evolution in a post-pandemic context.
• Recognise and differentiate technologies that shape the AI-powered digital workplace.
• Formulate a proposal to transform and optimise an enterprise through emerging and digital workplace technologies.

• Practical Assessment: 2 hours

By the end of this module, participants will be able to:

• Design a plan for an IT Asset Inventory or Cloud Computing Solution.
• Develop a comprehensive capstone project plan, including scope, documentation and stakeholder sign-off.
• Execute the capstone project by performing the defined scope, managing stakeholder communications and documenting activities.
• Finalise and deliver the capstone project by producing and presenting the final report and securing sign-off.
• Conduct a comprehensive review of individual project phases and post-implementation outcomes.

• Practical Assessment: 60 minutes
• Oral Assessment: 60 minutes