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Certificate in Infocomm Technology (Infrastructure & Operations)

Become a competent digital marketer in 7 modules (4 months) and earn a Diploma in Digital Marketing
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Programme Info

The Certificate in Infocomm Technology (Infrastructure & Operations) is a programme tailored to equip you with essential IT skills across seven key modules.

You will deep dive into the basics of computer systems, grasp network fundamentals, and understand cybersecurity essentials. With hands-on troubleshooting practices and help desk operations training, you will emerge well-prepared to tackle the demands of an IT professional role.

Upon completion, this WSQ recognised certificate provides you with all the knowledge required to begin your IT career.

Why Learn With Us?

  • Industry-recognised WSQ Statement of AttainmentsIndustry-recognised WSQ Statement of Attainments
  • Comprehensive, up-to-date curriculum and coursewareComprehensive, up-to-date curriculum and courseware
  • Real-world hands-on projectsReal-world hands-on projects
  • Career advisory and resources support Career advisory and resources support
  • Module 1: Introduction to Information Technology (IT)
  • Module 2: Understanding Computer Hardware & Peripherals
  • Module 3: Operating Systems And Desktop Support
  • Module 4: Network Fundamentals and Troubleshooting
  • Module 5: Cybersecurity Essentials
  • Module 6: IT Troubleshooting and Problem Solving
  • Module 7: IT Service Management and Help Desk Operations

Module 1: Introduction to Information Technology (IT)

Explore the fundamental concepts of IT in one day from exploring key industry trends, job roles in Singapore’s growing IT sector, bridging theory and practical knowledge for a solid IT foundation.

Learning Units

  • Overview of the IT Industry in Singapore and Job Roles
  • Basic Hardware Concepts
  • Basic Software Concepts
  • IT Overview/Glossary

Assessment

An open-book assessment for 60 minutes comprising 15 questions from various sections covered.

Learning Outcomes

To equip learners with a comprehensive understanding of the IT industry in Singapore, encompassing current trends, job roles, hardware and software concepts, and essential IT terminology.

Module 2: Understanding Computer Hardware & Peripherals

Uncover the physical components of computers through this IT Clinic, learning how hardware and peripherals operate and interact to perform computing tasks. Gain practical skills for PC building and upgrading.

Learning Units

  • Introduction to Computer Hardware
  • Identifying the Parts and Connectivity
  • PC Build-Up/Upgrading
  • BIOS & Process Flow of Booting

Assessment

A practical performance, evaluating accuracy in component installation (CPU, RAM, SSD, graphics card), proper cable connections, time management, and the overall organization and cleanliness of the assembled PC.

Learning Outcomes

By the end of the module, trainees will be equipped with the fundamental knowledge and skills related to computer hardware and peripherals, focusing on identifying parts, connectivity, PC build-up/upgrading, and the BIOS process flow of booting.

Module 3: Operating Systems And Desktop Support

Understand the complexities of various operating systems and desktop support through virtualised environments. Learn industry-recognized best practices to enhance your IT capabilities for career growth in this comprehensive module.

Learning Units

  • Introduction to Operating Systems
  • Installation and Configuration of Windows OS
  • Desktop Support Best Practices
  • Virtualised Environment and Hands-on Activity
  • Maintenance and Performance Optimisation
  • Security and Data Backup

Assessment

A practical performance that assesses trainees’ capability to complete tasks within a virtualized environment with Windows OS installation. These tasks include operating system installation, user support, disk management, backup, and recovery, and application installation.

Learning Outcomes

By the end of the module, trainees will be equipped with the competency to install, configure and maintain Windows OS and virtualised environments enhancing their desktop support skills and proficiency in managing systems.

Module 4: Network Fundamentals and Troubleshooting

Grasp the basics of networking, hands-on design, and advanced troubleshooting techniques including how different network types function and how to troubleshoot common network issues.

Learning Units

  • Basics of Computer Networks and Network Components, Routing, IP Addressing
  • Network Types, Topologies, Protocols, Methodologies
  • Setting up a Small-scale Network, Configuring Network Devices, and Troubleshooting Connectivity Issues
  • Sandbox Software: Network Simulation Software

Assessment

A written assessment and a practical performance to evaluate candidates’ abilities in applying network fundamentals, which involves distinguishing between various network types and topologies, and performing network design and configuration, including proficiently addressing and resolving network issues.

Learning Outcomes

By the end of the module, trainees will be proficient in computer network essentials, network classifications and topologies, network design and troubleshooting, and the use of network simulation software for practical learning and assessment.

Module 5: Cybersecurity Essentials

Learn about the essential components and critical importance of cybersecurity. From the core principles and best practices, the threats that exist, navigating the dynamic landscape of cybersecurity, and protecting digital assets.

Learning Units

  • Introduction to Cybersecurity Principles and Best Practices
  • Identifying and Mitigating Common Security Threats
  • Conducting Vulnerability Assessments, Implementing Security Measures, and Analyzing Security Logs, Software Maintenance
  • Sandbox Software: Security Tools and Utilities

Assessment

A written test and a practical assessment to evaluate candidates’ capability to apply cybersecurity principles, mitigate security threats, perform vulnerability assessments, implement security measures, and analyze security logs using various security tools.

Learning Outcomes

By the end of the module, trainees will possess a comprehensive understanding of cybersecurity fundamentals, be proficient in recognizing and mitigating cybersecurity threats, able to conduct vulnerability assessments, and proficient in utilizing industry-standard security tools in cybersecurity operations.

Module 6: IT Troubleshooting and Problem Solving

Enhance your problem-solving skills with quick and effective IT troubleshooting across hardware, software, networks, applications, and security domains through systematic approaches.

Learning Units

  • Introduction to Troubleshooting Process and Identifying Common IT Issues
  • Problem Analysis and Diagnosis
  • Hardware and Software Troubleshooting
  • Application Troubleshooting
  • Network Troubleshooting
  • Security Troubleshooting

Assessment

An open-book assessment for 60 minutes comprising 15 questions from various sections covered.

Learning Outcomes

By the end of the module, trainees will be equipped with the essential skills and knowledge to effectively troubleshoot and

Module 7: IT Service Management and Help Desk Operations

Gain expert knowledge in IT service management frameworks, emphasize the role of ITIL, master help desk operations, and incident management. Work within service-level agreements and develop the skills necessary for running efficient help desk operations.

Learning Units

  • Introduction to IT Service Management Frameworks
  • Help Desk Operations and Incident Management
  • Simulated Incident Management Scenario

Assessment

An open-book assessment for 60 minutes comprising 15 questions from various sections covered.

Learning Outcomes

By the end of the module, trainees will be able to discuss IT service management frameworks with an emphasis on ITIL, manage help desk operations for end-user support, and effectively apply incident management processes in simulated IT scenarios to ensure service desk quality.

  • Student Review

    Learning at ASK Training has been fun and fruitful. The courses provided skills and upgrades that are very important for many to integrate into the market. The much needed advice were also very helpful in advancement and career progression too. Excellent job: Anson, Philips, Johnson, Janice. Well done ASK Training!

  • Student Review

    Very knowledgeable trainers, they are real subject matter experts and always kept the class lively. The venue and the refreshments provided throughout were good. All the staff were very friendly and efficient, especially Ms Farah and Ms Belinda. The cleaning lady was also very kind and understanding.

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  • SCTP

What is InfoComm Technology?

Infocomm technology (ICT), also known as information technology (IT), involves using computers and networks to manage information. It includes things like computers, the internet, software, and security measures to store, process, and share data.

Infocomm technology is crucial for businesses, schools, healthcare, and many other industries, helping them work more efficiently and securely.

Are the IT courses suitable for beginners in Singapore?

Yes, many of our IT courses are designed to accommodate beginners. We offer introductory courses that cover fundamental concepts such as our Certificate in Infocomm Technology (Infrastructure and Operations).

What is the Certificate in Infocomm Technology (Infrastructure and Operations), and who should consider enrolling?

The Certificate in Infocomm Technology (Infrastructure and Operations) is a comprehensive program designed to equip participants with essential, hands-on skills in IT infrastructure management.

This course is suitable for individuals interested in pursuing a career in IT, including job seekers, professionals looking to upskill, and business owners seeking to enhance their workforce’s IT capabilities.

What will I learn from this Certificate in Infocomm Technology (Infrastructure and Operations) programme?

The course has seven modules taught by industry experts over six months.

You will gain practical knowledge in areas such as information technology fundamentals, computer hardware, operating systems, network fundamentals, cybersecurity essentials, IT troubleshooting, and service management.

How are the IT courses delivered, and who teaches them?

The courses are delivered by experienced industry practitioners through a combination of classroom instruction, hands-on learning methodologies, and real-world projects.

You will benefit from the expertise of instructors who develop and deliver top-quality course content tailored to meet industry standards and requirements.

What is the SkillsFuture Career Transition Programme (SCTP)?

The SkillsFuture Career Transition Programme (SCTP) supports mid-career individuals in acquiring industry-relevant skills to improve employability and pivot to new sectors or job roles.

You can choose to study part-time or full-time, depending on what suits you best, and the programme lasts between 3 to 12 months.

This ensures individuals like you have the opportunity to upskill or re-skill while effectively preparing for successful career transitions.

For more information on SkillsFuture Career Transition Programmes (SCTP), visit the MySkillsFuture website.

Is the SkillsFuture Career Transition Programme (SCTP) recognised in Singapore, and how can it help me advance in my career?

Yes, the SkillsFuture Career Transition Programme (SCTP) is a government initiative in Singapore designed to assist mid-career individuals in acquiring new skills and knowledge to facilitate a career transition.

This programme is geared towards individuals who wish to switch industries or occupations due to changes in the job market, technological advancements, or personal career goals.

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Certificate in Infocomm Technology (Infrastructure & Operations)
Fee Excluding GST $4,050.00
For Singaporeans > 21 $1,215.00
For Singaporeans > 40 $405.00
For Foreigners $4,050.00

Why Join Us?

Recognised Certification

Graduate with a recognised certificate

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Real Hands-on Projects

Experience real-world application through hands-on projects with real project partners

Relevant and comprehensive courseware

Learning materials are vetted by our Dean to ensure relevant and up-to-date curriculum

Personalised Mentorship

Gain one-on-one coaching by our mentors when completing your capstone project

Career Advisory & Resources Support

Personalised career advise and support to assist in your job search

Expert-led Training

Trainers are hand-picked industry experts who are certified trainers, offering real-world insights

Meet Your Trainers

Learn Digital Marketing live from industry experts for real-world insights
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Jeff Bezos
CEO, Amazon

Bachelor's of Computing in Information System National University of Singapore

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Jeff Bezos
CEO, Amazon

Bachelor's of Computing in Information System National University of Singapore

techar
Jeff Bezos
CEO, Amazon

Bachelor's of Computing in Information System National University of Singapore

techar
Jeff Bezos
CEO, Amazon

Bachelor's of Computing in Information System National University of Singapore

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